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Topics
Your tickets
Finding, downloading and receiving your tickets by email and WhatsApp.
Payments & checkout
Paying for tickets, checkout problems, discount codes and receipts.
Refunds & changes
Refunds, cancelled or postponed events, and changing ticket details.
Account & safety
Signing in, your Ticket Brew account, safety and avoiding ticket scams.
Popular questions
How do I get my tickets?
Where to find your Ticket Brew tickets after you buy them, by email, WhatsApp or your Ticket Brew account.
I haven't received my ticket
Paid for a ticket but it hasn't arrived? Here is how to find it, fix incorrect details and get it resent.
Can I get a refund?
How refunds work on Ticket Brew, who decides refund policies and how to request one.
Is Ticket Brew safe?
How Ticket Brew protects your payment, your personal information and your tickets.
I entered the wrong email or phone number
Made a typo at checkout? Here's how to get your tickets sent to the right email address or WhatsApp number.
Topics
Getting started
Create your profile, build your first event page and start selling.
Tickets & sales
Ticket types, sales phases, discount codes, extras, order forms and promoters.
Fees & payouts
How fees work, who pays them, bank verification and getting paid out.
Managing attendees
Attendee lists, refunds, complimentary tickets and messaging your guests.
Event day & check-in
Scanning tickets at the door, door staff setup and manual check-in.
Popular questions
How to create your first event
A step-by-step guide to creating, setting up and publishing your first event on Ticket Brew.
How do I scan tickets at the door?
Set up the Ticket Brew scanner for your door staff and check guests in with any smartphone.
When do I receive payouts?
When and how Ticket Brew pays out your ticket sales, and how long it takes to reach your bank.
How ticket fees work
Ticket Brew's 4% + R2 fee explained, what it covers, and how to choose who pays it.
Setting up ticket types, prices and sales phases
How to create ticket tiers, set prices and capacity, and run Early Bird style sales phases.
Still need help?
Talk to a real person
We're a small South African team and we reply to every message, usually within a few hours. Include your order number or event name so we can help faster.