When do I receive payouts?

Payouts are released after your event

Payouts become available once your event has ended. Holding funds until then protects both you and your attendees from fraud, disputes and chargebacks, and makes sure refunds are possible if something goes wrong.

Before your event

Add your South African bank account details in your event's Payouts page. You can sell tickets before your account is verified, but payouts can only be made once verification is complete. See Adding your payout bank account.

Requesting your payout

1. After your event, open it in My Events.
2. Go to Payouts.
3. Select Request Payout at the bottom of the page.

Your request is reviewed and then processed. Your event's Overview page shows where your payout is at once the event has finished.

How long does it take?

1. Review: payouts are usually approved within 3 days after your event ends. We check sales and any refunds first.
2. Transfer: once approved, Paystack usually takes 1–2 business days to get the money into your bank account. Transfers sent late in the day, over a weekend or on a public holiday can take a day longer.

We email you when your payout is approved and again with a receipt.

Something looks off?

If your payout amount isn't what you expected, check the breakdown on the Payouts page — it shows sales, fees and any refunds. Still unsure? Email [email protected].