Help Center
For ticket buyers

Your tickets

Finding, downloading and receiving your tickets by email and WhatsApp.

6 articles

Most helpful

How do I get my tickets?

Where to find your Ticket Brew tickets after you buy them, by email, WhatsApp or your Ticket Brew account.

I haven't received my ticket

Paid for a ticket but it hasn't arrived? Here is how to find it, fix incorrect details and get it resent.

I entered the wrong email or phone number

Made a typo at checkout? Here's how to get your tickets sent to the right email address or WhatsApp number.

Finding your tickets in your Ticket Brew account

How to sign in and view, download or re-open every ticket you've bought on Ticket Brew.

More articles

What do I need to show at the event entrance?

How Ticket Brew tickets are scanned at the door and how to make check-in quick and painless.

How do free event registrations work?

Registering for a free event on Ticket Brew, how your free ticket is delivered and what to bring.

Still need help?

Talk to a real person

We're a small South African team and we reply to every message, usually within a few hours. Include your order number or event name so we can help faster.

Chat on WhatsApp

Fastest reply. Best for urgent ticket or checkout help.

+27 69 056 2548

Send us an email

Best for detailed questions, payouts and billing.

[email protected]

Contact page

Support hours, partnerships and how to reach the founder.

ticketbrew.co.za/contact