Part A: General

1. Who we are and what these Terms do

These Terms of Service ("Terms") apply to your use of the Ticket Brew website, checkout pages, organiser tools and related services (the "Platform").

"Ticket Brew", "we", "us" and "our" mean Ticket Brew (Pty) Ltd, a private company registered in South Africa (registration number 2026/288099/07).

"Organiser" means anyone who uses the Platform to list an event or sell tickets. "Buyer" means anyone who buys, or tries to buy, a ticket through the Platform. "You" means the Organiser, Buyer or other user, as the context requires.

These Terms have four parts: Part A applies to everyone, Part B applies to Buyers, Part C applies to Organisers, and Part D applies to everyone. These Terms are read together with our Refunds, Cancellations and Postponements Policy, Ticket Delivery Policy, Privacy Policy and PAIA Manual.

By creating an account, listing an event, buying a ticket or ticking a box to accept these Terms, you agree to them. If you do not agree, please do not use the Platform.

2. Information we must give you (ECTA section 43)

Full name and legal status: Ticket Brew (Pty) Ltd, a private company
Registration number and place of registration: 2026/288099/07, South Africa
Telephone: +27 69 056 2548
Email: [email protected]
Website: https://ticketbrew.co.za
Codes of conduct and industry bodies: Ticket Brew does not currently subscribe to any code of conduct or self-regulatory body.
What we provide: an online platform that sells event tickets on behalf of Organisers, delivers tickets digitally and provides tools to Organisers.
Who supplies the event: the Organiser named on each event page. Their contact details are shown on the event page or are available from us.
Price: the ticket price, the service fee you pay (if any) and VAT where applicable are shown at checkout before you pay. There are no delivery charges for digital tickets.
How you can pay: card and other methods offered by Paystack, and, for some events, manual EFT directly into the Organiser's bank account (where the Organiser is solely responsible for receiving, verifying and refunding those funds).
Delivery: tickets are delivered digitally, normally straight after payment. See the Ticket Delivery Policy.
Refunds and cancellations: see Part B and the Refunds Policy.
Cooling-off: the ECTA section 44 cooling-off right does not apply to tickets for events on a specific date (ECTA section 42(2)). CPA section 16 may apply where you bought because of direct marketing. See the Refunds Policy.
Your transaction record: you receive an order confirmation by email and can view your orders and tickets in your account at any time.
Payment security and privacy: card payments are processed by Paystack, which is PCI-DSS compliant; we do not store your full card details. See our Privacy Policy.
Dispute resolution: see section 30.

Before you pay, checkout lets you review your order, correct any mistakes and cancel.

3. Your legal rights come first

Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act, 2008 ("CPA"), the Electronic Communications and Transactions Act, 2002 ("ECTA"), the Protection of Personal Information Act, 2013 ("POPIA") or any other law, where that right cannot lawfully be limited or excluded. If any part of these Terms conflicts with such a law, the law wins and the rest of these Terms continues to apply.

4. Our role: we sell tickets as the Organiser's agent

Ticket Brew is not the organiser, promoter or venue of any event listed on the Platform (unless we clearly say otherwise on the event page).

The Organiser sets the ticket prices and runs the event. The Organiser is responsible for the event, its content, the venue, safety, permits, and for honouring tickets.
Ticket Brew sells tickets on the Organiser's behalf, as the Organiser's agent. We collect the money you pay and hold the ticket price for the Organiser until it is paid out or refunded.
The ticket price (face value) belongs to the Organiser. It is not Ticket Brew's income.
The service fee belongs to Ticket Brew. It pays for our ticketing, payment and delivery service.

5. Accounts

You must be able to enter into a binding agreement under South African law. If you are under 18, you may only use the Platform with the consent of a parent or guardian.

If you act for a company or organisation, you confirm that you have authority to bind it.

Keep your login details secure. You are responsible for activity on your account unless it was caused by our breach of security obligations. Tell us at once at [email protected] if you think someone has accessed your account without permission.

Part B: Buyers

6. Who you are contracting with

When you buy a ticket:

your contract for the event is with the Organiser. The Organiser must provide the event as described; and
your contract for the ticketing service is with Ticket Brew. We must sell, process and deliver your ticket properly.

Your order is confirmed once Paystack confirms your payment and we send you an order confirmation. We may cancel or refuse an order (with a full refund of anything you paid) where payment fails, the order is a duplicate, the ticket was priced in obvious error, or we reasonably suspect fraud.

7. Prices and the service fee

Checkout shows the full price before you pay: the ticket price, any service fee you pay and VAT where applicable. The price at checkout is the price you pay.

Ticket Brew charges a service fee on each paid ticket. The Organiser decides how much of that fee, if any, is added to your total. Checkout shows the amount you pay.

Refunds and fees. Where a refund is allowed, Ticket Brew reserves the right to keep the service fee and any payment processing fees on the purchase, to the extent the law allows. If the Organiser cannot or does not pay these, your refund may be reduced by them. Details are in the Refunds Policy.

8. Cancelling your ticket

You can ask to cancel your ticket before the event. The Organiser's refund policy, shown on the event page before you buy, decides what you get back. The Organiser may charge a reasonable cancellation fee under CPA section 17, and Ticket Brew may keep the service fee and payment processing fees on a refund (see section 7 and the Refunds Policy).

You will not be charged any cancellation fee if you cannot attend because the person the ticket was booked for has died or been admitted to hospital.

9. Event cancellations, postponements and changes

Cancelled event: you will receive a refund of the ticket price. Section 7 and the Refunds Policy explain how fees are treated.
Postponed event: your ticket stays valid for the new date. If you can't attend, you may ask for a refund of the ticket price within 14 days of being told and before the new date.
Material change (for example a new venue or city, or a different headline act): you may ask for a refund of the ticket price within 14 days of being told and before the event.
Oversold or unusable ticket: if the Organiser cannot let you in with a valid ticket for reasons that are not your fault, you will receive a refund of the ticket price.

The Organiser is responsible for these refunds. While we hold the Organiser's money for the event, we will pay refunds that are due to you from that money.

10. Tickets and entry

Tickets may be delivered as a QR code, barcode, PDF, wallet pass, email or WhatsApp message. Each ticket is valid for one entry, for the event and ticket type shown, unless the event page says otherwise.

The Organiser may refuse entry or remove you for lawful reasons, such as safety, intoxication, abusive behaviour, a fake or duplicated ticket, prohibited items, or breaking venue rules or age limits shown before you bought. If you are refused entry for one of these reasons, you are not entitled to a refund.

Do not buy tickets from unofficial resellers. We cannot guarantee tickets that were not bought through the Platform or transferred through it.

11. Chargebacks

Please contact us before disputing a payment with your bank, so that we can try to sort out the problem first. If you raise a chargeback, we may share order, delivery and check-in records with Paystack and your bank to respond to it.

12. Your information and the Organiser

When you buy a ticket, we share your name, contact details, order details and any answers to event questions with the Organiser so that they can run the event, check you in and contact you about it. The Organiser is responsible for how it uses your information once it has received it. The Organiser may only send you marketing if the law allows it, and you can always opt out. See our Privacy Policy.

Part C: Organisers

13. Appointing Ticket Brew as your agent

By listing an event, you appoint Ticket Brew as your non-exclusive agent to:

sell tickets for your event on your behalf at the prices you set;
collect and hold buyers' payments, including the ticket price, until they are paid out to you or refunded;
issue and deliver tickets and manage check-in tools;
pay refunds to buyers on your behalf where you approve them or the law requires them; and
deduct the amounts set out in these Terms before paying you.

You are the supplier of the event to buyers. You are responsible for the event, for your refund policy, and for refunds and other remedies the law gives buyers. Ticket Brew is not liable to you or to buyers for the event itself.

14. Your responsibilities

You confirm and agree that:

your legal name or trading name, and contact details buyers can use, will appear on the event page;
all event information is accurate and not misleading;
you have the right to hold and sell tickets for the event, and the event complies with the law, venue terms, permits and safety requirements;
you will honour every valid ticket sold through the Platform and will not sell more tickets than the venue can hold;
your refund policy will comply with the CPA, and you will publish it on the event page before tickets go on sale;
you will tell us and affected buyers within 24 hours of deciding to cancel, postpone or materially change the event; and
you are responsible for all taxes on your ticket sales, including VAT on the ticket price where you are registered.

15. The service fee: what you owe us

Ticket Brew charges a service fee on every paid ticket sold through the Platform (the "Service Fee"). The current Service Fee is 4% of the ticket price plus R2 per paid ticket, as shown on our pricing page. It includes standard payment processing. There is no Service Fee on free tickets. We will give you at least 30 days' notice before changing the Service Fee, and a change will not apply to tickets already sold.

You can choose how the Service Fee is split between you and your buyers: buyers pay all of it, you absorb all of it, or a mix. The split only decides how much is added to the buyer's checkout total.

Whatever split you choose, you owe Ticket Brew the full Service Fee on every paid ticket sold. The Service Fee is earned when the buyer's payment is confirmed. Any part paid by the buyer at checkout counts towards what you owe.

16. Refunds and the Service Fee

Ticket Brew reserves the right to keep the Service Fee and payment processing fees on any refunded purchase. If we choose, or the law requires us, to refund any of these to a buyer, for example when an event is cancelled or postponed, we do so on your behalf. If you cannot or do not pay these fees, we may deduct them from the buyer's refund.

This means that, for every refunded ticket:

you still owe Ticket Brew the full Service Fee, including any part we refunded to the buyer, and whatever the reason for the refund (event cancelled, postponed or changed, a refund you approved, a refund required by law, or a chargeback);
you also pay any payment processing fees Paystack charges on the refund and the original transaction, and any other reasonable costs of processing the refund; and
we may deduct these amounts from any payout due to you, for this event or any other event, or invoice you for them.

Exception: you do not owe the Service Fee on a ticket that was refunded only because of Ticket Brew's own error, such as a duplicate charge caused by our system.

17. Chargebacks

If a buyer's bank reverses a payment (a "chargeback"), you are responsible for:

the amount reversed;
the Service Fee on that ticket; and
any chargeback, dispute or reversal fees charged by Paystack or the banks.

We will try to defend chargebacks using order, delivery and check-in records, and you must give us any evidence we reasonably ask for within 5 business days. If a chargeback is decided in your favour, we will credit the recovered amount back to you.

18. Payouts, holds and reserves

When you are paid. Payouts become available after your event has ended. We usually review and approve payouts within 3 business days after the event, and Paystack usually pays them into your verified bank account within 1 to 2 business days after approval. Paystack's transfer fee may be deducted from the payout.

What we deduct. Your payout is the ticket price of tickets sold, less: the Service Fee you owe; refunds paid to buyers; amounts owed under sections 16 and 17; Paystack transfer and other fees set out in these Terms; and any other amounts you owe us.

We hold all ticket money until after the event. We hold 100% of the ticket money for your event until the event has ended and we have reviewed the payout. This protects buyers and covers refunds if the event does not go ahead.

Longer holds. We may hold back all or part of a payout for up to 120 days after the event where we reasonably believe it is needed to cover refunds, chargebacks or other amounts you may owe. Examples are: a high level of refund requests, complaints or chargebacks, a cancelled or postponed event, signs of fraud, or a request from Paystack. We will tell you why we are holding funds and release them as soon as the risk has passed.

Early payouts. If we agree in writing to pay you before your event, you agree that we may hold a reserve, and you remain responsible for repaying any refunds and chargebacks if the funds we hold are not enough.

Manual EFT. Where you accept manual EFT payments, buyers transfer money directly into your bank account. Ticket Brew never receives, holds, escrows, or controls manual EFT funds, and has no visibility into your bank statements or incoming transfers.

Sole financial responsibility: All financial, operational, and legal responsibility for manual EFT orders rests solely and exclusively on you, the Organiser.
Verifying payments: You are solely responsible for verifying that cleared, irrevocable funds have reached your account before approving an order or issuing tickets. Ticket Brew accepts zero liability for tickets you issue against unpaid, fraudulent, or reversed EFT transfers.
Refunds and cancellations: Because Ticket Brew does not hold your EFT funds, you must pay all refunds directly to buyers out of your own funds if an event is cancelled, postponed, or if a refund is due under the CPA or your refund policy.
Disputes: You bear all financial risk and bank charges associated with disputed, reversed, or fraudulent EFT payments.
Service fees: You still owe Ticket Brew the applicable Service Fee on every ticket sold or approved via manual EFT, and we may invoice you or deduct these amounts from card payouts on any of your events.

19. If you cancel or postpone your event

If you cancel your event, you authorise us to refund all buyers in full (including the Service Fee they paid) from the money we hold for your event. If you postpone or materially change it, you authorise us to refund buyers who ask for a refund under section 9.

If the money we hold is not enough to cover these refunds, or we have already paid you, you must pay us the shortfall within 5 business days of our request. You remain responsible to buyers for any refund that we are unable to pay.

20. Amounts you owe us

If your balance with us is negative, for example because refunds or chargebacks exceed what we hold for you, we will send you an invoice. You must pay it within 7 days. We may set off amounts you owe us against payouts on any of your events. Unpaid amounts carry interest at the rate allowed by the Prescribed Rate of Interest Act, 1975, and we may pause your payouts and listings until they are paid.

21. Verification and restricted events

We, or Paystack, may ask for identity, business, banking or tax information before you sell tickets or receive payouts. We may refuse, pause or remove a listing that is unlawful, misleading, unsafe, infringes someone else's rights, or exposes buyers or Ticket Brew to unreasonable risk.

22. Attendee information

You receive personal information about buyers to run your event. You are a separate responsible party under POPIA for the information you receive. You must keep it secure, use it only to run your event and for marketing the law permits, give buyers a way to opt out of marketing, and delete it when you no longer need it.

23. Your content

You keep ownership of the content you upload. You give Ticket Brew a non-exclusive, royalty-free licence to use it to list, promote and operate your event and the Platform, for as long as the content is on the Platform and for a reasonable period afterwards for records and promotion of past events.

24. Indemnity

You indemnify Ticket Brew, its directors, employees and agents against claims, losses and reasonable legal costs that arise from:

your event, including injury, loss, cancellation, postponement or failure to deliver it;
your breach of these Terms or the law;
refunds, chargebacks and payment disputes connected to your event; or
claims that your content infringes someone else's rights.

This indemnity does not apply to the extent a claim is caused by Ticket Brew's own breach of these Terms, negligence, wilful misconduct or fraud.

Part D: General

25. Prohibited use

You may not:

use the Platform for anything unlawful or fraudulent;
post false, misleading, defamatory or infringing content;
interfere with the Platform, get around its security, or use bots or scrapers that harm or overload it;
forge, duplicate or illegally resell tickets; or
try to get around our fees, payout rules or reserves.

26. Our intellectual property

The Platform, including our software, brand and design, belongs to Ticket Brew or our licensors. These Terms do not transfer ownership of it to you.

27. Privacy and communications

We process personal information in line with our Privacy Policy and POPIA. We send transactional messages about your account, orders, tickets, event changes, payouts and security by email, WhatsApp or other electronic channels. We only send marketing where the law allows, and you can opt out at any time.

28. Third-party services and events outside our control

We rely on third parties such as Paystack, WhatsApp providers and hosting providers. We are not responsible for their failures except where we were at fault in choosing or instructing them.

We are not liable for failing to perform because of events outside our reasonable control, such as natural disasters, pandemics, government action, load shedding, cyberattacks, civil unrest or third-party outages. We will let affected users know and restore the service as soon as we reasonably can. This does not take away a buyer's right to a refund if an event is cancelled, including for these reasons.

29. Suspension, termination and limits on our liability

We may suspend or end access to the Platform, an event, a listing, payouts or an account where we reasonably believe it is necessary to prevent fraud, manage payment risk, comply with the law, protect buyers or enforce these Terms. We will tell you unless the law or an investigation prevents us. Rights and amounts owed before termination continue afterwards.

Please read this carefully. It limits our liability. Subject to the CPA and other laws that cannot be excluded:

we do not guarantee that the Platform will always be available or free of errors;
we are not liable for indirect or consequential losses, such as loss of profit or business opportunity; and
our total liability to you for any claim about a transaction is limited to the service fees we received for that transaction.

These limits do not apply to loss caused by our gross negligence, wilful misconduct or fraud, to death or personal injury caused by our negligence, or to any liability the law does not allow us to limit. They also do not reduce a buyer's right to a refund under Part B.

30. Complaints and disputes

Please contact us first at [email protected] so we can try to resolve the problem. If you are a consumer and are not satisfied, you may refer the matter to the Consumer Goods and Services Ombud (www.cgso.org.za), the National Consumer Commission or any other forum the CPA allows.

These Terms are governed by South African law. Subject to a consumer's right to approach any forum the law allows, the courts of South Africa have non-exclusive jurisdiction.

31. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or on the Platform at least 14 days before they take effect, or 30 days for changes to fees or payouts. Changes do not apply to tickets bought, or events already on sale, before the change takes effect, unless the change benefits you or is required by law. If you do not agree to a change, you may stop using the Platform and, as an Organiser, close your account once your obligations for existing events are complete.

32. General

If any part of these Terms is invalid, it will be read down or removed and the rest will continue to apply. If we don't enforce a right immediately, we have not given it up. You may not transfer your rights under these Terms without our written consent. We may transfer them as part of a sale or restructuring of our business. These Terms and the policies listed in section 1 are the whole agreement between you and Ticket Brew about the Platform.

33. Contact us

Ticket Brew (Pty) Ltd
Email: [email protected]
Telephone: +27 69 056 2548
Privacy and PAIA requests: Information Officer, [email protected]