Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Ticket Brew platform, website, checkout pages, organiser tools, and related services (collectively, the "Platform").

In these Terms, "Ticket Brew", "we", "us", or "our" means Ticket Brew (Pty) Ltd, a private company registered in South Africa under registration number 2026/288099/07. Our support email is [email protected] and our contact number is +27 69 056 2548.

"Organiser" means any person or entity that uses the Platform to list, promote, or sell tickets for an event. "Buyer" means any person who purchases or attempts to purchase a ticket through the Platform. "You" means the Organiser, Buyer, or other user accessing the Platform, as applicable.

By using the Platform, creating an account, listing an event, purchasing a ticket, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Platform.

These Terms should be read together with our Privacy Policy, Refunds, Cancellations and Postponements Policy, Ticket Delivery Policy, and PAIA Manual, each of which forms part of the agreement between you and Ticket Brew.

In compliance with the Electronic Communications and Transactions Act, 2002 ("ECTA") s.43, the following information is disclosed:

• Full name and legal status: Ticket Brew (Pty) Ltd, private company
• Registration number: 2026/288099/07
• Website: https://ticketbrew.co.za
• Email: [email protected]
• Telephone: +27 69 056 2548
• Description of goods and services: digital ticketing platform services enabling buyers to purchase event tickets and organisers to list, manage, and sell tickets for events.
• Prices: ticket prices, platform fees, processing fees, and applicable VAT are disclosed at checkout before purchase.
• Return and refund policy: see our Refunds, Cancellations and Postponements Policy.
• Delivery: digital ticket delivery by email, WhatsApp, or other digital method; see our Ticket Delivery Policy.
• Cooling-off rights: see section 3 below and our Refunds Policy for applicable statutory cooling-off rights.

Nothing in these Terms excludes, limits, or overrides any rights or remedies that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act, 2008 ("CPA") and ECTA.

Where a Buyer purchases a ticket as a result of direct marketing, the Buyer has a statutory right under CPA s.16 to cancel the transaction within five business days without penalty. Where ECTA s.44 applies, a seven-day cooling-off period may also be available for electronic transactions. Where both apply, the provision most favourable to the Buyer governs.

If any part of these Terms conflicts with mandatory law, that part will be read down or, if necessary, severed, and the rest will continue to apply.

Ticket Brew provides technology, checkout, ticketing, messaging, and related platform services to help Organisers create, promote, and manage events and help Buyers purchase tickets.

Unless we expressly state otherwise, the event itself is organised, controlled, and delivered by the relevant Organiser. The Organiser, not Ticket Brew, is responsible for the event, event content, venue, scheduling, permits, safety measures, compliance, and fulfilment of the event experience.

Ticket Brew acts as an intermediary, marketplace operator, communications provider, and payment facilitation layer. We do not become the organiser, promoter, venue operator, or insurer of any event merely by making the Platform available.

You may use the Platform only if you can lawfully enter into a binding agreement under South African law. If you are under the age of 18, you may only use the Platform with the consent and supervision of a parent or legal guardian where required by applicable law.

If you use the Platform on behalf of a company, organisation, or other entity, you confirm that you have authority to bind that entity to these Terms.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account, except to the extent caused by our own breach of law or security obligations. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

To list or sell tickets for an event, an Organiser may be required to provide business, contact, banking, identity, tax, or other verification information requested by Ticket Brew or our payment partner, Paystack. We may refuse, pause, or restrict access where required for fraud prevention, legal compliance, risk review, or Paystack's requirements.

Organisers may not use the Platform for unlawful, misleading, fraudulent, unsafe, or prohibited events or activities, including events that infringe intellectual property rights, violate venue rules, involve unlawful goods or services, or expose Buyers or Ticket Brew to unreasonable legal, financial, or reputational risk.

By listing an event on the Platform, the Organiser represents, warrants, and undertakes that:

• all event information is accurate, complete, current, and not misleading;
• the Organiser has the right to promote, market, and sell tickets for the event;
• the event and all related conduct comply with applicable law, licensing requirements, permits, venue terms, and safety obligations;
• the Organiser will honour valid tickets sold through the Platform, subject to lawful event restrictions disclosed in advance;
• the Organiser will maintain and publish a lawful refund, cancellation, postponement, and event-entry policy where required by law or by Ticket Brew;
• the Organiser will promptly notify Ticket Brew and affected Buyers of any cancellation, postponement, venue change, material line-up change, or other material change affecting the event; and
• the Organiser is responsible for all taxes, duties, levies, and regulatory obligations arising from the event or ticket sales, except taxes imposed on Ticket Brew's own income.

When a Buyer places an order through the Platform, the Buyer enters into:

• an agreement with Ticket Brew for access to the Platform and any applicable platform services; and
• an agreement with the Organiser for the relevant event ticket and event-related fulfilment.

A ticket is confirmed only once the transaction is successfully processed by Paystack and a confirmation or ticket record is issued. Ticket Brew may cancel, reject, or hold an order where required for fraud screening, payment failure, duplicate orders, legal compliance, or platform risk management.

In an electronic transaction, as required by ECTA s.22, Ticket Brew will acknowledge receipt of your order electronically and without undue delay.

Ticket prices, platform fees, Paystack processing fees, VAT (if applicable), and any other charges displayed at checkout form part of the total price payable by the Buyer. The full total will be presented to the Buyer before payment is confirmed, in compliance with ECTA s.43.

Ticket Brew may charge Organisers platform fees and may allow Organisers, where supported by the Platform, to absorb certain buyer-facing fees or pass them through to Buyers. The applicable pricing structure will be communicated in the Organiser dashboard, checkout flow, pricing pages, or another part of the Platform.

Additional charges outside standard domestic card processing — including international card fees, currency conversion fees, Paystack chargeback fees, dispute fees, reversal fees, bank charges, or similar processor-imposed costs — may be deducted from the Organiser's funds or invoiced to the Organiser where necessary.

Where Paystack or another payment provider charges a fee to release payout funds to an Organiser, that payout transfer fee may be deducted from the Organiser's payout amount before the payout is released.

Payments are processed through Paystack. By using the Platform, Organisers and Buyers also agree to be bound by Paystack's terms of service and acceptable use policy, which govern the payment processing relationship. Ticket Brew is not responsible for Paystack's acts or omissions except to the extent caused by our own breach in selecting or instructing them.

Ticket Brew may impose payout delays, rolling reserves, event-based holds, or account-level restrictions where reasonably necessary for fraud prevention, refunds, disputes, chargebacks, compliance, Buyer protection, or Paystack's requirements. Unless we agree otherwise in writing, payouts may be withheld until after the relevant event has taken place and any reasonable risk window has passed.

Ticket Brew may set off or deduct from Organiser funds any amounts owed to us, to Buyers, to Paystack, or to third parties in connection with refunds, disputes, chargebacks, processor fees, penalties, policy breaches, or other lawful claims arising from the Organiser's use of the Platform.

Each Organiser is responsible for its own refund, cancellation, postponement, and event-entry policies, subject always to applicable law. Those policies must be made available to Buyers before purchase where required.

Except where applicable law, the Organiser's policy, or Ticket Brew's buyer protection measures require otherwise, tickets are generally non-refundable once purchased. However, nothing in these Terms removes any rights a Buyer may have under applicable law, including rights arising from event cancellation, material change, overbooking, non-performance, misleading conduct, or unlawful or unfair terms.

If an event is cancelled, materially changed, or cannot be honoured, the Organiser remains primarily responsible for refunds or other remedies required by law or its stated policy. Ticket Brew may, but is not obliged to, facilitate communications, credits, or refunds on the Organiser's behalf and may recover any such amounts from the Organiser.

For full details of how refunds, cancellations, and postponements are handled, see our Refunds, Cancellations and Postponements Policy.

A ticket may be issued as a QR code, barcode, wallet pass, image, PDF, WhatsApp message, email message, or any other format selected by Ticket Brew. The format does not affect the validity of a properly issued ticket.

Unless the Organiser clearly states otherwise, each ticket is valid for one entry only, for the event and ticket class stated on the ticket, and is subject to venue capacity, safety rules, age restrictions, prohibited items rules, and any reasonable access control measures disclosed in advance.

An Organiser may refuse entry or remove an attendee for lawful reasons, including safety, intoxication, abusive conduct, fraud, possession of prohibited items, or failure to comply with venue or event rules. Organisers are responsible for ensuring such rules and their enforcement comply with applicable law, including the CPA and any applicable anti-discrimination obligations.

If a Buyer raises a payment dispute, chargeback, reversal, fraud claim, or similar complaint with their bank or card issuer, Ticket Brew may share relevant order, scanning, device, communications, or event data with the Organiser and Paystack where lawful and reasonably necessary to investigate or defend the claim.

As between Ticket Brew and the Organiser, the Organiser remains responsible for event-related disputes, fulfilment failures, refunds, chargebacks, and associated third-party costs, except to the extent caused solely by Ticket Brew's own fraud, wilful misconduct, or gross negligence.

You may not:

• use the Platform for any unlawful or fraudulent purpose;
• post false, deceptive, defamatory, infringing, or misleading content;
• interfere with the Platform, bypass security measures, scrape data without permission, or use automated tools (including bots or scripts) in a way that harms or overloads the Platform;
• resell, duplicate, forge, counterfeit, manipulate, or commercially scalp tickets in a manner that violates applicable law, these Terms, or the Organiser's stated policy;
• attempt to circumvent or manipulate pricing, fee structures, payout calculations, or reserve mechanisms; or
• use the Platform in a way that could expose Ticket Brew, Buyers, Organisers, venues, or Paystack to avoidable legal or operational risk.

The Platform, including our software, branding, design, text, workflows, and underlying intellectual property, belongs to Ticket Brew or our licensors. These Terms do not transfer any ownership rights to you.

By uploading event content to the Platform, the Organiser grants Ticket Brew a non-exclusive, worldwide, royalty-free licence for the term of these Terms to host, copy, process, distribute, display, promote, and otherwise use that content as reasonably necessary to operate, market, support, and improve the Platform and the relevant event listing.

We process personal information in accordance with our Privacy Policy and applicable South African law, including POPIA. By using the Platform, you acknowledge that transactional communications relating to your account, orders, tickets, payouts, event changes, security, and support may be sent by email, WhatsApp, or other electronic channels used by the Platform.

Marketing communications will be handled in accordance with POPIA and the choices you make. Organisers are independently responsible as responsible parties for any personal information they collect, export, or process off-platform, including attendee lists and off-platform marketing.

The Platform integrates with third-party services, including Paystack for payment processing, WhatsApp Business solution providers for ticket delivery, cloud hosting providers, identity verification providers, analytics services, and others. Each third-party service is governed by its own terms and privacy policies.

We are not responsible for the acts or omissions of those third parties except to the extent required by law or caused by our own breach in selecting or instructing them. Links to or integrations with third-party services do not constitute our endorsement of those services.

Ticket Brew will not be liable for any failure or delay in performing its obligations under these Terms where that failure or delay is caused by circumstances outside our reasonable control, including acts of God, natural disasters, epidemic or pandemic, national emergency, government action, load shedding or infrastructure failure, cyberattack, third-party service outages (including Paystack, Meta, or other providers), civil unrest, or any other event that a reasonable person would recognise as beyond our control ("Force Majeure Event").

Where a Force Majeure Event prevents or delays performance, we will take reasonable steps to notify affected users and to restore the affected service as soon as reasonably practicable. Force majeure does not relieve Organisers of obligations to Buyers arising from event cancellations or failures to perform, except to the extent permitted by applicable law.

Ticket Brew may suspend, restrict, delist, or terminate access to the Platform, an event, a listing, payouts, or an account if we reasonably believe it is necessary for fraud prevention, payment risk control, legal compliance, protection of Buyers, protection of the Platform, investigation of complaints, or enforcement of these Terms.

Where suspension or termination affects an Organiser's live event or pending payouts, we will take reasonable steps to notify the Organiser unless doing so would compromise a fraud or legal investigation or is otherwise prohibited by law.

Termination does not affect accrued rights, outstanding fees, refunds, chargebacks, indemnities, licences, or any provisions that are intended to survive termination.

Subject to applicable law, including the CPA, the Platform is provided on an "as is" and "as available" basis. We do not promise uninterrupted or error-free operation, continuous platform availability, or that all events, Organisers, venues, Buyers, or third parties will always act lawfully or perform as expected.

To the maximum extent permitted by law, Ticket Brew will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profit, goodwill, reputation, business opportunity, or data, arising out of or in connection with the Platform, an event, or these Terms.

To the maximum extent permitted by law, Ticket Brew's aggregate liability to you for any claim arising out of or relating to these Terms, the Platform, or a specific transaction will not exceed the total amount of platform service fees actually received by Ticket Brew in respect of that transaction in the six months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any liability that cannot lawfully be limited or excluded under South African law.

Each Organiser indemnifies and holds harmless Ticket Brew, its directors, officers, employees, contractors, and agents from and against claims, losses, damages, liabilities, costs, and expenses (including reasonable legal costs on an attorney-and-own-client scale) arising from or relating to:

• the Organiser's event or event content;
• the Organiser's breach of these Terms or applicable law;
• injury, loss, cancellation, postponement, or non-performance of an event;
• refunds, chargebacks, or payment disputes connected to the event; or
• claims that event content, branding, or promotional materials infringe any third-party rights.

This indemnity does not apply to the extent a claim was caused solely by Ticket Brew's fraud, wilful misconduct, or gross negligence.

We may update these Terms from time to time. Where a change is material, we will take reasonable steps to notify users, such as by posting an updated version on the Platform, updating the "Last updated" date, or providing account or email notice. The updated Terms will apply from the stated effective date. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of South Africa. Subject to any rights a consumer may have under applicable law to approach a regulator, ombud, tribunal, or other competent body, the parties consent to the non-exclusive jurisdiction of the courts of KwaZulu-Natal, South Africa, for the resolution of disputes arising from these Terms.

Nothing in this section prevents either party from seeking urgent interim relief in any court of competent jurisdiction where necessary to prevent irreparable harm.

If any provision of these Terms is held invalid or unenforceable, that provision will be read down to the minimum extent necessary or severed, and the remainder of the Terms will continue in force.

Our failure to enforce any provision is not a waiver of that provision or any other right. A waiver of any breach does not constitute a waiver of any subsequent breach.

You may not assign these Terms without our prior written consent. We may assign or transfer these Terms, or any rights under them, as part of a restructure, acquisition, merger, sale of assets, or similar transaction.

These Terms, together with the policies referenced in section 1, constitute the entire agreement between you and Ticket Brew in relation to the Platform and supersede all prior representations, agreements, or understandings on the same subject matter.

For general enquiries, account support, or any questions about these Terms, contact us at:

• Ticket Brew (Pty) Ltd
• Email: [email protected]
• Telephone: +27 69 056 2548

For privacy-related requests, contact our Information Officer, Jaden Stock, at [email protected].