For ticket buyers

Is Ticket Brew safe?

How Ticket Brew protects your payment, your personal information and your tickets.

Updated 1 min read

Yes. Ticket Brew is a South African ticketing platform built to make buying and selling tickets safer for everyone.

Secure payments

All payments are processed by Paystack, a PCI DSS Level 1 certified payment provider — the highest level of card security certification. Ticket Brew never sees or stores your full card details.

Protected payouts

Organisers are only paid out after their event has ended. This reduces the risk of fraud, makes refunds possible if an event is cancelled, and protects buyers from organisers who disappear with ticket money.

Unique digital tickets

Every ticket has a unique QR code that's delivered straight to you by email and WhatsApp and can only be scanned once at the door.

Your personal information

We handle your information in line with South Africa's POPIA. Read our Privacy Policy to see exactly what we collect and why.

Something doesn't look right?

If you're unsure about an event or a message claiming to be from Ticket Brew, contact us before you pay: [email protected] or WhatsApp +27 69 056 2548.

Still need help?

Talk to a real person

We're a small South African team and we reply to every message, usually within a few hours. Include your order number or event name so we can help faster.