Managing attendees
Attendee lists, refunds, complimentary tickets and messaging your guests.
6 articles
Most helpful
More articles
Viewing attendees and exporting your guest list
Find orders, filter attendees, edit attendee details and export your guest list from Ticket Brew.
Issuing free (complimentary) tickets
How to send free comp tickets to guests, artists, sponsors and staff from the Ticket Brew editor.
Helping an attendee who hasn't received their ticket
What to do when one of your buyers says their Ticket Brew ticket never arrived.
Requesting reviews from your attendees
Automatically email attendees after your event to collect reviews and build trust for future events.
Cancelling or postponing your event
What to do as an organiser if you need to cancel, postpone or significantly change your event.
Still need help?
Talk to a real person
We're a small South African team and we reply to every message, usually within a few hours. Include your order number or event name so we can help faster.