Need help? Let’s get you sorted.

Whether you're organising an event, buying a ticket, or just have an idea for how we can make Ticket Brew better, we'd love to hear from you.

Hi, I'm Jaden 👋

I founded Ticket Brew to make ticketing more affordable, accessible, and WhatsApp-friendly for South African events.

If you need help or have feedback, you can email me directly at [email protected].

Fastest reply

WhatsApp support

For missing tickets, checkout trouble, refund questions, or anything urgent while an event is live.

+27 69 056 2548

Best for detail

Email support

For detailed organiser questions, partnership ideas, billing context, or feedback with screenshots.

[email protected]

Self-serve

Help center

For setup guides, common fixes, ticket delivery notes, and answers you can check right away.

help.ticketbrew.co.za

Support hours

When our team is online

These are our usual response times. For urgent live event support, WhatsApp us right away. You’re welcome to message outside these hours too — we’re a small team, but we read every message and will get back to you as soon as we can.

Weekdays

9:00 - 17:00

Weekends

10:00 - 14:00

Before you message

Send the right details to solve it faster.

When you reach out, if you can include as many details as possible about your issue or question, it helps us understand and solve things faster.

Your event or order name

The email or phone number used

A screenshot if something looks wrong

What you expected to happen