Can I get a refund?
How refunds work on Ticket Brew, who decides refund policies and how to request one.
Refund policies are set by organisers
Each event on Ticket Brew is run by its organiser, and the organiser sets the refund policy for their event. Unless an event says otherwise, tickets are generally non-refundable once purchased.
Ticket Brew can process a refund when:
- The organiser has approved your refund, or
- The event has been cancelled and not rescheduled, or
- You were charged incorrectly, for example a duplicate payment
How to request a refund
- Contact the organiser first. Their details are on the event page and in your ticket confirmation email. See How do I contact an event organiser?
- Explain why you need a refund and include your order number.
- If the organiser approves it, the refund is processed back to your original payment method.
When to contact Ticket Brew instead
Get in touch with us if:
- You're not sure who the organiser is
- The organiser isn't responding
- The event was cancelled and you haven't heard anything
- Something doesn't look right with your order
Email [email protected] or WhatsApp +27 69 056 2548 with your order number.
Your legal rights
Nothing in an organiser's policy removes your rights under South African law, including the Consumer Protection Act. Read our full Refunds, Cancellations and Postponements policy for details.
Related articles
What happens if an event is cancelled or postponed?
Refunds & changes · Your options when a Ticket Brew event is cancelled, postponed, rescheduled or significantly changed.
How long does a refund take?
Refunds & changes · Refund timelines for Ticket Brew orders and what to do if your refund hasn't reflected yet.
How do I contact an event organiser?
Refunds & changes · Where to find an organiser's contact details for questions about an event, refunds or entry.
Can I change the name on my ticket or give it to someone else?
Refunds & changes · How to give a ticket to a friend or update the attendee details on a Ticket Brew ticket.