I entered the wrong email or phone number
Made a typo at checkout? Here's how to get your tickets sent to the right email address or WhatsApp number.
It happens to everyone. Your order is still valid — we just need to get the tickets to you.
What to do
Contact Ticket Brew support with:
- The event name and date
- Your order number, if you have it (it's on your bank or Paystack payment notification)
- The email and phone number you entered at checkout (as best you remember)
- The correct email address and WhatsApp number
We'll verify the order, update your details and resend your tickets.
- WhatsApp: +27 69 056 2548 — fastest
- Email: [email protected]
Please don't buy again
Buying a second time creates a second, separate order. If you're stuck, message us first and we'll help.
Why do we ask for proof?
Tickets are valuable, so we only move them to new contact details once we're confident the order is yours. This protects you from someone else claiming your tickets.
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