How do I scan tickets at the door?

You don't need special hardware. Any modern smartphone with a camera and an internet connection can scan Ticket Brew tickets.

1. Add a scanner for each person

1. Open your event in My Events and go to Ticket Scanner.
2. Type the name of the person scanning, for example "Sipho – main gate", and tap Add scanner. Add a separate scanner for each person working the door.
3. Scanning from your own phone? Tap Scan on this device instead.

Separate scanners make it easy to see who checked in whom, and you can remove access for one person without affecting the others.

2. Send the scanner to your staff

Staff can open their scanner by:

• Scanning the QR code next to their scanner name (tap it to make it bigger), or
• Opening the link you send them with Send link (WhatsApp, SMS and so on) or Copy link

They don't need a Ticket Brew account.

3. Start scanning

1. Allow camera access when prompted.
2. Hold the ticket's QR code in front of the camera. The scanner detects it automatically.
3. A clear result shows on screen — let them in, or don't. See Understanding scanner results.
4. Tap Scan next for the next guest.

Can't scan a ticket?

Use Manual lookup to find the guest by name, email, ticket code or order code. See Checking in guests manually.

Tips for a smooth door

• Ask guests to turn their screen brightness up.
• Use the torch button in dark venues.
• Keep phones charged and bring a power bank.
• Make sure your door has reliable signal or Wi-Fi. The scanner currently needs an internet connection.