I haven't received my ticket

Tickets are normally delivered within a few minutes of your payment being confirmed. If yours hasn't arrived yet, work through these steps.

1. Check every folder in your inbox

Search your email for Ticket Brew and check your Spam, Junk, Promotions and Updates folders. Some email providers filter messages with attachments, so your PDF ticket may have been moved there.

2. Check WhatsApp

Paid tickets are also sent to the WhatsApp number you entered at checkout. Look for a message from Ticket Brew, including in archived chats.

3. Check your Ticket Brew account

Sign in to My Tickets with the email address you used at checkout. If your order went through, your tickets will be listed there and you can download them immediately.

4. Confirm your details were correct

A small typo in an email address or phone number is the most common reason a ticket goes missing. If you think you entered the wrong details, see I entered the wrong email or phone number.

5. Make sure your payment went through

If you can't see a charge from Paystack on your bank statement, the payment may not have completed. Try buying again, or read My payment failed or was declined.

Still nothing? Contact us

Send us your order number (if you have one), the event name, and the email and phone number you used at checkout. We'll find your order and resend your tickets.

• WhatsApp: +27 69 056 2548
• Email: [email protected]