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Can I change the name on my ticket or give it to someone else?

How to give a ticket to a friend or update the attendee details on a Ticket Brew ticket.

Updated 1 min read

Giving a ticket to a friend

Each ticket has its own QR code. The simplest way to give one away is to forward that ticket (the PDF or the WhatsApp message) to the person who will use it. Only send it to one person — the first scan at the door wins.

Changing the attendee details

If the event needs tickets to be in the attendee's name, or you'd like the ticket officially moved to someone else, contact Ticket Brew support with your order number and the new attendee's name, email and phone number. We'll check the organiser's rules and update the ticket where allowed.

Reselling tickets

Organisers may restrict reselling, and duplicated or resold tickets can be refused at the door. If you buy a ticket from someone else, read How to avoid buying fake tickets first.

Still need help?

Talk to a real person

We're a small South African team and we reply to every message, usually within a few hours. Include your order number or event name so we can help faster.