How long does a refund take?
Refund timelines for Ticket Brew orders and what to do if your refund hasn't reflected yet.
Approved refunds are processed through Paystack and returned to the card or account you originally paid with.
Typical timelines
Once a refund has been processed, it usually takes 5–10 business days to reflect, depending on your bank. Some banks are faster; a few can take a little longer.
My refund hasn't reflected yet
- Wait the full 10 business days from the date you were told the refund was processed.
- Check your statement for a credit from Paystack or the event name — it may not show "Ticket Brew".
- If it's still not there, contact us with your order number and the refund date and we'll trace it with Paystack.
- Email: [email protected]
- WhatsApp: +27 69 056 2548
What if my card has been cancelled?
If the original card is no longer active, your bank usually redirects the refund to your new card or account. If not, contact us and we'll help arrange an alternative after verifying your identity.
Related articles
Can I get a refund?
Refunds & changes · How refunds work on Ticket Brew, who decides refund policies and how to request one.
I was charged twice, or charged but didn't get an order
Payments & checkout · What to do if you see a duplicate charge or a payment on your statement without receiving tickets.
What happens if an event is cancelled or postponed?
Refunds & changes · Your options when a Ticket Brew event is cancelled, postponed, rescheduled or significantly changed.
Can I change the name on my ticket or give it to someone else?
Refunds & changes · How to give a ticket to a friend or update the attendee details on a Ticket Brew ticket.