How to avoid buying fake tickets
Simple ways to make sure the Ticket Brew tickets you buy are genuine and safe.
Buy from the official event page
The safest way to buy is directly from the event's page on ticketbrew.co.za (or the organiser's Ticket Brew page). Check the address bar before you pay.
Be careful with second-hand tickets
Screenshots and PDFs are easy to copy. A ticket sold to several people can only be scanned once, so everyone after the first person is turned away. If you buy a ticket from someone else:
- Only buy from people you know and trust
- Never pay by instant EFT or cash-send to a stranger
- Ask the seller to contact Ticket Brew support to move the ticket into your name
Ticket Brew will never ask for
- Your card PIN or banking passwords
- Payment to a personal bank account for a Ticket Brew order (manual EFT details only ever appear inside Ticket Brew checkout)
- Your one-time sign-in code
Report something suspicious
If you spot a fake event, a suspicious message or a seller claiming to be us, let us know at [email protected].
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Refunds & changes · How to give a ticket to a friend or update the attendee details on a Ticket Brew ticket.
What do I need to show at the event entrance?
Your tickets · How Ticket Brew tickets are scanned at the door and how to make check-in quick and painless.
How do I sign in to Ticket Brew?
Account & safety · Signing in with an email code, Google or a passkey, and what to do if your sign-in code doesn't arrive.