What happens if an event is cancelled or postponed?
Your options when a Ticket Brew event is cancelled, postponed, rescheduled or significantly changed.
If the event is cancelled
If an event is cancelled and not rescheduled, you'll generally be eligible for a refund of the ticket price you paid. The organiser is responsible for the refund, and Ticket Brew helps process it back to your original payment method.
You'll usually be notified by email. If you haven't heard anything, contact the organiser or reach out to us.
If the event is postponed or rescheduled
When an event moves to a new date, your tickets normally remain valid for the new date — you don't need to do anything. If you can't make the new date, the organiser may offer a refund or another remedy, depending on their policy and the law.
If the event changes significantly
If there's a major change, like a different venue, a big date change, or the headline act no longer performing, you may be entitled to a refund or alternative. Contact the organiser first.
Read the full policy
Our Refunds, Cancellations and Postponements policy explains everything in detail, including your rights under the Consumer Protection Act.
Related articles
Can I get a refund?
Refunds & changes · How refunds work on Ticket Brew, who decides refund policies and how to request one.
How long does a refund take?
Refunds & changes · Refund timelines for Ticket Brew orders and what to do if your refund hasn't reflected yet.
How do I contact an event organiser?
Refunds & changes · Where to find an organiser's contact details for questions about an event, refunds or entry.
Can I change the name on my ticket or give it to someone else?
Refunds & changes · How to give a ticket to a friend or update the attendee details on a Ticket Brew ticket.