My payment failed or was declined
Common reasons a ticket payment fails on Ticket Brew and how to fix them.
If your payment doesn't go through, you won't be charged and no tickets are issued. Here are the most common causes and fixes.
Common reasons
- 3D Secure / OTP not completed. Your bank may ask you to approve the payment in your banking app or with a one-time PIN. If that window closes or times out, the payment fails.
- Online or international transactions are disabled on your card. You can usually enable these in your banking app.
- Insufficient funds or a daily spending limit has been reached.
- Card details entered incorrectly, such as the expiry date or CVV.
- Your bank's fraud check blocked the payment. A quick call or app notification approval usually fixes it.
What to try
- Check your banking app for a pending approval and try again.
- Try a different card, or Apple Pay if available.
- Use a different browser or turn off any ad blockers or VPNs.
- Make sure you're on a stable internet connection.
I was charged but the payment "failed"
Sometimes your bank shows a temporary hold even though the payment didn't complete. These holds are released automatically by your bank. If you've actually been charged and have no tickets, see I was charged but didn't get an order.
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