I was charged twice, or charged but didn't get an order
What to do if you see a duplicate charge or a payment on your statement without receiving tickets.
First, check for a pending hold
Banks often show a pending or reserved amount when a payment is attempted, even if it fails. Pending amounts are not final charges and are released automatically by your bank, usually within a few business days.
Check whether you actually have tickets
Search your email for Ticket Brew, check WhatsApp, and sign in to My Tickets. If your tickets are there, your order was successful.
If you were charged incorrectly
If the charge has cleared (it's no longer pending) and you either have no tickets or were charged more than once for the same order, contact us. Ticket Brew will investigate and refund any incorrect amount.
Please include:
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The event name
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The date, time and amount of each charge
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The email address used at checkout
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A screenshot of your bank statement, if possible
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WhatsApp: +27 69 056 2548
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Email: [email protected]
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