Why is there a service fee on my ticket?
What the Ticket Brew service fee covers for buyers and why it differs between events.
Some events show a small service fee at checkout on top of the ticket price.
What the fee pays for
The service fee covers secure payment processing, instant ticket delivery by email and WhatsApp, fraud protection, and running the Ticket Brew platform.
Why some events have no fee
Each organiser decides who pays the fee. They can:
- Pass the fee on to buyers at checkout
- Absorb it into the ticket price so you only see one price
- Split it between themselves and buyers
That's why the fee you see can vary from event to event, or not appear at all. The full amount is always shown before you pay — there are no surprise charges afterwards.
Is the fee refundable?
That depends on the reason for the refund. Read Can I get a refund? for more detail.
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