How to refund an attendee
How refunds work for organisers on Ticket Brew, and how to request one for an attendee.
As the organiser, you decide your event's refund policy. Ticket Brew processes approved refunds back to the buyer's original payment method through Paystack.
Requesting a refund
Email [email protected] from the email address linked to your organiser account with:
- The event name
- The order code (find it on the Attendees page)
- Whether it's a full or partial refund
- A short reason
Our team will process it and the order will show as Refunded in your attendee list. The buyer's tickets are cancelled so they can't be used at the door.
How refunds affect your payout
Refunded amounts are deducted from your event's payout. That's one of the reasons payouts are only released after your event ends.
How long it takes for the buyer
Once processed, refunds usually reflect in the buyer's account within 5–10 business days, depending on their bank.
Set clear expectations
State your refund policy in your event description so buyers know where they stand before they buy. Remember that buyers' rights under the Consumer Protection Act still apply. See our Refunds policy.
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