Cancelling or postponing your event
What to do as an organiser if you need to cancel, postpone or significantly change your event.
Plans change. Here's how to handle it fairly for your attendees.
Postponing or rescheduling
- Update the date and time on your Event page in the editor.
- Let your attendees know as soon as possible. Contact us and we'll help you notify everyone who has a ticket.
- Existing tickets normally stay valid for the new date. Decide whether you'll offer refunds to people who can't make it, and say so clearly.
Cancelling
If your event is cancelled and won't be rescheduled, buyers are generally entitled to a refund. Contact [email protected] as early as possible so we can:
- Stop ticket sales
- Notify attendees
- Process refunds to their original payment method
Significant changes
A major change, such as a new venue or the headline act pulling out, may also give buyers the right to a refund under the Consumer Protection Act. See the full Refunds, Cancellations and Postponements policy.
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