Understanding scanner results
What each Ticket Brew scanner result means — valid, already scanned, invalid — and what your door staff should do.
The scanner tells your door staff exactly what to do with each guest.
Scanned — "Let them in."
The ticket is valid and has now been checked in. If the guest bought extras, the scanner shows "Let them in, then give them their extras." The extras stay on screen until your staff hand them over.
Already scanned — "Don't let them in again."
This ticket has already been used. Common reasons:
- The guest left and is coming back in (follow your re-entry policy)
- Someone else used a copy of the ticket first, often a shared screenshot
- The guest bought from an unofficial reseller
Politely ask for their order details and check the attendee list. If you're unsure, a manager should decide.
Invalid ticket — "Don't let them in."
The code isn't a valid ticket for this event. It might be a ticket for a different event, a cancelled or refunded ticket, or not a Ticket Brew ticket at all.
Extras: Redeemed / Already redeemed
When a guest's extras are handed over, they're marked Redeemed. If they're shown as Already redeemed, they've been given out before — don't give them again.
Camera not working?
If you see "Camera unavailable", check the browser's camera permissions, try reloading the scanner link, or use Manual lookup instead.
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