Checking in guests manually
Check in a guest by name, email or order code when their ticket can't be scanned.
Phone died? Cracked screen? No signal? Manual check-in keeps the queue moving.
How to check someone in manually
- In the scanner, open Manual lookup.
- Search guests by name, email, ticket code or order code.
- Confirm the details with the guest (asking for ID is a good idea for high-value tickets).
- Tap Check in.
The ticket is marked as used, exactly as if it had been scanned, so it can't be used again.
If there's no matching guest
"No matching guest record" means nobody with those details has a ticket. Ask whether they bought under a different name or email (perhaps a friend bought for them), or whether they may have bought for a different event or date.
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